Terms & Conditions
By reading these terms and conditions you acknowledge that Twinkle toes on the go (ABN: 98637357335) is an retail store selling kids formal wear, general clothing, shoes and accessories.
The sale is between "Twinkle toes on the go" the seller and "you" the customer.
By becoming a member or purchasing online, you give permission for Twinkle toes on the go to contact you if required.
Purchases are made by Credit card via a secure merchant, PayPal or direct debit. If you do not have a PayPal account, you can sign up for PayPal by logging into PayPal
Direct transfer payment can be made, please contact us for further assistance.
By making a purchase you acknowledge you are over 18 years of age.
By making a deposit on an item means you commit to a purchase and acknowledge that at anytime of cancellation of an order that a deposit will not be reimbursed.
All sales are posted to Australia wide and selected International countries, you can see if we ship to your country via the checkout.
Postage is through Australia post, pack and track service. The costs are calculated at checkout over the weight and distance of destination.
Unless otherwise specified, Twinkle toes on the go will deliver the good to the address indicated on the order form.
Delivery can take between 3-35 working days.
All items in stock are shipped within 24 hours on business days.
All formal wear unless in stock in store can take up to 2-3 week from time of order.
All formal wear orders go out only on Monday nights, therefor your order can take up to 2 weeks from your Monday week.
All orders including International orders will be posted via Australia Post Air Mail.
We do not deliver to PO Box addresses, therefore require a physical residential or business address.
If you live locally and would like to view and purchase the items in person, you can do this by our store at Phoenix Shopping Centre. Visit our contact page for opening times and location.
Most images on this website are displayed via our wholesale companies, therefore some of the images might be less quality than others. Please be aware colors might differentiate between computer monitor.
Returns have a 14 day return policy from date specified on your receipt. If this is the case, we are happy to apply a credit note or exchange once the item is accessed. ALL items are to have retained tags and receipt. Please contact us via email and indicate your order number or simply pop into our store with your product.
Our formal range comes direct from the USA, thus once purchased there will be no returns or accepted but more than happy to re-order or exchange. All items should have retained tags. Credit note will be applied if exchange or re-order is not possible.
Faulty item are accepted once accessed, a replacement will be offered or of similar item. Only if you have a receipt, we are therefore happy to refund if a replacement if not available. All faulty item will need to go through the original manufacturer, you could be asked to send some photo's thru and also be contacted direct by the manufacturer if they wish to correspond direct. Please contacting us prior before returning your item as we are always happy to help.
Exchanges are accepted if sizing is incorrect and change of mind. The buyer shall return the item back in store or post with a return paid envelope at the buyers expense.
Their is a 14 day exchange policy and a proof of purchase receipt is required.
If the buyer lives locally you can contact 'Twinkle Toes On The Go' and make an appointment to exchange the item in person. All items should have retained tags at all times. All exchange inquiries require contacting us prior to returning your item. Please contact us via email and indicate your order number.
Reward discounts are offered on full priced items and apply as stated - Spend $300 or more and receive 5% Off / Spend $500 or more and receive 10% Off.
These discounts are not to be used in conjunction with reward stamps.
Rewards Club offer customers a stamp for every purchase over $50, once you receive 10 stamps you receive a $50 voucher to be used in store.
This voucher is not redeemable for cash.
Not applicable with credit note purchases.